Cancellation Policy

Standard Refund Policy
  • If cancellation is done 15 days prior to the arrival date, we will refund you 100% of the booking amount.
  • If cancellation is done between 7 to 15 days prior to the arrival date we will refund you 50% of the total booking amount.
  • No refund will be given for any cancellation done within 7 days of the arrival date.
Standard refund policy exempts peak dates (May & June, Long Weekends). Below will be the policy during this period.
If cancellation is done 21 days prior to the arrival date, we will refund you 100% of the booking amount.
  • If cancellation is done between 21 to 15 days prior to the arrival date we will refund you 70% of the total booking amount.
If cancellation is done between 7 to 15 days prior to the arrival date we will refund you 30% of the total booking amount.
No refund will be given for any cancellation done within 7 days of the arrival date.
All the cancellation / refund will be processed after deducting GST
Bookings made via third-party sites/ online platforms (like Airbnb, Make My Trip, Goibibo etc), will be subject to the respective platform cancellation / refund terms.

Terms & Conditions

  • Standard check-in time is 1 PM and check-out time is 11 AM.
  • Rooms will be held up to 6 PM on the day of arrival unless prior information of late arrival.
  • Early check in and late check out will be on case to case basis as per the availability of rooms.
  • Prices are subject to change at any given time without any prior notice.
  • GST would be applicable as per Government of India regulations.
  • Maximum 3 adults or 2 adults with two children below 5 years would be allowed per room.
  • We can provide extra mattress for extra adult/ child per room.
  • NRIs / Foreigners are required to show their passport at the time of check-in.
  • Indian citizens are required to show their valid photo identity proof at the time of check-in.
  • If a guest makes a booking for himself using his credit card, he needs to show the credit card used for booking at the time of check-in.
  • If a booking is made using someone else’s credit card then a copy of credit card along with a no objection letter signed by the owner of the card has to be produced at the time of check-in.
  • Pema’s Cottage reserves the right to cancel the booking in case the identity is not verified because of lack of proper documents or submission of false documents. No refund would be given in such case.

Pet Policy

  • Maximum of 2 pets per room
     Pet must be fully trained and appropriately restrained by guest.
     Pet must be kept on a leash when within the premises unless it is in the guest’s room.
     Pets must not be left unattended.
  •  If there are any food requirements, the guest needs to inform us atleast 3 days before check in so that necessary arrangements (as per availability) can be made.
    Pets are not allowed in the baithak where food is served.
  • The property is fully carpeted,  Guests are expected to take their pets out to do their job.
  •  Guests are responsible for cleaning up after their pet on hotel property and in the neighborhood.
    Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
    Guests are responsible for all property damages and/or personal injuries resulting from their pet.
    Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest’s pet.
    The hotel reserves the right to charge guest’s account commensurate to the cost of such damages.

Important Notes

Visiting Spiti Valley is an adventure of a lifetime, offering an unparalleled experience of high-altitude landscapes, unique cultural heritage, and serene monastic life. However, the remote and rugged nature of the valley requires travelers to take certain precautions to ensure a safe and enjoyable journey. Here are some key precautionary measures to keep in mind before embarking on your trip to Spiti Valley


1. Acclimatization to High Altitude

  • Gradual Ascent: Allow your body to adjust to the high altitude gradually to prevent Acute Mountain Sickness (AMS). Spend a couple of days at a moderately high altitude before reaching Spiti. We recommend you to reach Spiti via Kinnaur side, as it helps in acclimatization much better than the Manali side.
  • Recognize AMS Symptoms: Be aware of AMS symptoms, including headache, nausea, dizziness, and shortness of breath. If symptoms persist or worsen, descend to a lower altitude immediately.

2. Health and Fitness

  • Physical Fitness: Ensure you are in good physical condition as traveling in Spiti involves long drives on rough roads and possible trekking or hiking. If you don’t exercise regularly, taking a long walks, deep breathing exercises is a good start atleast a month before your visit to the valley.
  • Medical Check-Up: Consult with a healthcare provider regarding travel to high-altitude areas, especially if you have pre-existing medical conditions like heart disease, high BP etc. Your doctor may alter your dosage basis your current condition.

3. Travel Insurance

  • Comprehensive Coverage: Opt for travel insurance that covers high-altitude sickness, emergency evacuation, and any medical emergencies due to the remote nature of Spiti.


4. Pack Appropriately

  • Warm Clothing: Key is to layer up. Even in summer, temperatures can drop significantly, especially at night. Pack warm layers, including thermal wear, woolen socks, gloves, and a hat.
  • Sun Protection: The high altitude means stronger UV rays. Bring sunscreen, sunglasses with UV protection, and a wide-brimmed hat.
  • Medications: Carry a first-aid kit along with personal medications and high-altitude sickness preventive medicines as advised by your doctor.


5. Vehicle Preparation

  • Check Your Vehicle: If you’re driving, ensure your vehicle is well-maintained and suitable for high-altitude, off-road conditions. Carry spare tires, and engine oil.
  • Experienced Driver: If you’re not familiar with mountain driving, consider hiring a local driver who knows the terrain.


6. Connectivity and Cash

  • Limited Connectivity: Mobile and internet connectivity is scarce in Spiti. Inform someone about your travel plans and regularly update them when possible. Until recently, the only network we depended on was BSNL; but with the fast growing network coverage of Jio, we recommend you to carry a Jio sim. Pre-paid works in the valley.
  • Carry Cash: ATMs are few and far between, and while most places now accept digital payments, still carry sufficient cash for your expenses/ emergencies.


7. Respect Local Culture and Environment

  • Cultural Sensitivity: Dress modestly and ask for permission before photographing people or religious sites.
  • Environmental Consciousness: Carry back non-biodegradable waste and avoid using single-use plastics to preserve the pristine environment of Spiti. We urge you to carry biodegradable bin bags.


8. Travel Permits

Foreign nationals, coming from Kinnaur side, need an Inner Line Permit to visit Spiti. Check the latest requirements and apply in advance.

9. Best Time to Visit

The best time to visit Spiti is from May to October when the roads are clear of snow from both sides. The valley is inaccessible by road from Manali side, starting late October till April due to heavy snowfall.


10. From the property

  • We are situated at an altitude of 13,600 ft. We highly recommend you to acclimatize before reaching us.
  • We are in an offbeat location where only Jio works when the tower is up. We recommend you download Offline Google maps to ensure ease of reaching the property.
  • We are equipped with basic first aid with Oxygen cylinder, pulse oximeter, and other broad spectrum drugs. However, the closest hospital is 20 kms away.
  • This is a pet friendly property, and you may find some of our four legged friends accompanying guests at the cottage. Our Superior Double Room is the designated Pet Room in the property.
  •  Power is dependent on the govt grid line. It’s stable yet unpredictable. Incase of an outage, the cottage is equipped with a generator & an inverter for skeleton functioning.
  • Smoking is strictly prohibited inside the premises.
  • Water is the lifeline of the valley. We urge you to use it judicially during your stay with us.
  • During peak summer months, we serve fixed menus for B’fast & Dinner. Please do check at the property for the same and / or if you’d like to order snacks available as A’la Carte option.
  • By taking these precautions, you can ensure a safer and more fulfilling journey to Spiti Valley, immersing yourself in its breathtaking landscapes and rich cultural tapestry without undue risk.

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